Select from the following list of topics to find out everything you want to know about what happens at TwitchCon.
All sessions are first-come, first-serve, and are free with your TwitchCon badge. We do have to adhere to the venue’s capacity requirements, so if a session is popular and the room is filled, staff may ask you kindly to move on from the area to continue your fun at TwitchCon. We recommend planning your schedule ahead of time and arriving at the theatre with plenty of time. The TwitchCon app will be a great tool to help you plan your TwitchCon experience!
Some sessions may fill up and we may not be able to offer a seat to everyone in line. If this happens, we recommend checking the schedule, or asking TwitchCon Staff, if the session will be streamed or recorded. Not all sessions are streamed or recorded but we will do our best to accommodate as many people as possible.
Please fill out the accessibility and accommodations form here. If you have any questions please contact accessibilitysupport@twitchcon.com. Your TwitchCon badge will have an accessibility marker added to your badge.
All bags must be inspected and tagged. Attendees must notify registration of this need (see accessibility request above), have their items screened and tagged. Attendees can bring in medically necessary medications into TwitchCon if they are disclosed during the security screening process and meet these criteria:
Items that do not meet these requirements will not be allowed inside the venue. A baggage storage area will be available on a first-come, first-served basis outside near the front of the venue. Please note: liquids cannot be stored.
Designated queueing and bench seating areas will be available for guests requiring accommodations, offered on a first-come, first-served basis. Please look for accessibility signage throughout the venue.
If you have any questions or need assistance, our Event Staff in coral crew t-shirts are here to help. For help with finding accessible seating, we recommend visiting an information desk in advance or speaking with a staff member at the event.
There will be digitally provided captioning in each content room on the 2nd level. The captioning service is provided through Wordly. Attendees can scan a QR Code or access a link from the TwitchCon mobile app on personal mobile devices that will direct them to the room-specific website. Captions can be interpreted in multiple languages and are also available audibly using personal headphones. Stand-by interpreters will be located at the Help Desk and deployed throughout the event as needed.
SpeakSee microphones will also be available from the Help Desk for attendees to check out and use throughout the day on a first come, first served basis. These devices help capture and transcribe speech in real time to support accessibility and inclusion in all conversations.
Assistance dogs are permitted in the venue. Water will be available throughout the venue and a “break/waste” spot will be available inside the venue for the assistance dogs. “Comfort”, “therapy”, or “emotional support” animals that are not assistance dogs are not permitted entry to the event/venue.
Note: Please do not pet or engage assistance dogs without the owner’s permission.
If you have any questions and do not find an answer, please contact us at: accessibilitysupport@twitchcon.com. We will continue to update the Accessibility information as it becomes available on the Accessibility FAQs.
Please refer to the Netherland’s official website for further information on “Travelling for the disabled”.
We’re constantly reviewing our health and safety guidelines along with local authorities. In accordance with current local guidelines, there will be no COVID-19 vaccination or testing requirements at TwitchCon Europe. Although masks are encouraged, they are not currently required to attend TwitchCon. Please ensure you are comfortable with our current health and safety measures before you purchase your ticket to TwitchCon.
Note that TwitchCon Europe will be presented in accordance with applicable public health and safety guidelines as of the date of the event. This means that the health and safety measures for our event may change at any time as determined by the government, governing agencies, the venue and/or Twitch. Such measures may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Any ticket holder who does not comply with the guidelines in place as of the date of TwitchCon Europe may be refused admission or be asked to leave the venue and such ticket holder will not be entitled to a refund.
We also recommend checking out local governmental health and safety requirements including here.
*Updated information will be posted on the TwitchCon website when available.
Friday, 30 May: 12:00 - 18:00 (Popup Store Only)
Friday, 30 May: 18:00 - 21:00 (Loot Cave Partner Shop Night - Partners Only)
Saturday, 31 May: 10:00 - 18:00 (Loot Cave)
Sunday, 1 June: 10:00 - 18:00 (Loot Cave)
No. The Loot Cave is cashless and will only be accepting credit/debit cards, Apple Pay, Google Pay, and Samsung Pay. We will only accept credit/debit cards from the following:
American Express, Mastercard, Maestro, Visa, Visa Electron, JCB, Unionpay, Discover, Diners Club, Apple Pay, Google Pay, and Samsung Pay.
TwitchCon is for folks who are 13+. Those who are over 13, but under 16 (“Minor”) must have a Parental Consent Form and be accompanied by their parent/guardian, or an authorised adult, and that adult must have their own TwitchCon ticket. Minors may be restricted from being able to access content/products/services that are for 16+ or 18+. We regret that anyone younger than 13 years of age may not attend, even if they are accompanied by a parent/legal guardian (or authorised adult).
Please visit the event Entrance Requirements for information on what items are and are not allowed at TwitchCon Europe in Rotterdam.
Tickets are limited to one (1) per Twitch account, other than as listed in the Shared Channel section of this FAQ. Tickets are not refundable, exchangeable, transferable, or replaceable if lost or stolen. Tickets are for a specific date and therefore the 14-day withdrawal period under EU law does not apply. In the event that Twitch cancels TwitchCon Europe in Rotterdam, all ticket holders will be refunded. You are required to bring a government issued photo ID that matches the legal name and age you provided during registration. Attendees that are 13-15 years old do not need to have an ID to enter, but their parent/legal guardian (or authorised adult) will be required to bring a government issued photo ID that matches their legal name provided during their registration.
If you are 13-15 years old, your parent / legal guardian (or authorised adult) is REQUIRED to register for their ticket before you submit your Parental Consent Form.
Once you have received email approval from your Parental Consent Form, please use the emailed invitation link to complete purchasing a ticket for a minor. Make sure to check your spam / junk folder for the email approval. If you have any questions or issues with this process please reach out to our team here.
Referral links are a great way to get your ticket discounted - or even completely free! After purchasing your ticket to TwitchCon, you will receive a unique referral link that you can share with your friends, viewers and community so they can join you at TwitchCon! There are different thresholds for rewards:
3 referrals: Receive 25% off your order
5 referrals: Receive 50% off your order
10 referrals: Receive 100% off your order
Please note: You can only redeem one free ticket. Even if more than 10 people use your unique referral link, only one free ticket will be awarded. Referred attendees can purchase any ticket to be eligible for the referral. If you have already received a free ticket, you will not be eligible for a referral reward.
Your referral link can be found on your order confirmation page after you purchase your ticket or by logging into your Ticket Fairy account and navigating to your order management page. You’ll also receive email notifications to track how many of your friends have used your link.
All refunds and discounts will be processed 30 days after the conclusion of TwitchCon Europe. If you have any questions about this process please contact here.
We now offer a payment plan through Klarna, allowing attendees to split the cost of their TwitchCon EU tickets into manageable installments. Klarna provides a flexible payment option at checkout, making it easy to choose a plan that fits your budget.
For any issues with payments, approvals, or account management, please contact Klarna’s customer support directly.
Yes! In order to register and purchase a TwitchCon ticket you are required to log in and verify your Twitch account.
Don’t have one? You can create an account during the registration/ticketing process.
Only full-time co-hosts/on-screen talent in shared channels will be able to get an additional Partner/Affiliate ticket without a separate Twitch account. People who assist a channel’s content creation from a behind-the-scenes basis, such as managers, editors, moderators, significant others, etc., are not considered a shared channel owner. These users would need to secure their own community member ticket. The deadline to request a Partner/Affiliate ticket for a shared channel is 21 May, 2025 and is subject to availability.
Partners & Affiliates: If you meet the above criteria you may request a shared channel ticket during the registration process. If you are approved for the additional ticket you will need to follow the instructions to log back into your ticketing account and complete the purchase. If you are not approved you will receive an email to notify you.
Community: Each creator on a shared channel must have their own Twitch account to purchase a ticket.
The official TwitchCon Europe accommodations partner, Connections Housing, has secured a limited number of reduced-rate hotel rooms near the Rotterdam Ahoy. You can find them here!
Hotels are not managed by Twitch, so if you have any questions or need assistance please email Connections Housing at TwitchCon@connectionshousing.com. Take advantage of these early deals and book your hotel today!
a. Upon entering Ahoy, you agree to and abide by these company rules.
b. These company rules apply to everyone who is present in or on the Ahoy site.
c. You must always follow instructions from the Ahoy employees, or as the case may be from the authorized persons appointed by the Ahoy management. The Ahoy management or the persons appointed by the Ahoy management will have the final decision in situations which are not provided for in these rules.
a. Visitors must only park their car in the parking spaces intended for this purpose, or in the designated parking spaces, and must show a valid parking ticket.
b. Visitors risk their car being towed away if 2(a) is not complied with.
c. The use of the designated parking spaces in the car park or expedition grounds, will be at one’s own risk. Ahoy does not accept any liability for any damage whatsoever, on whatsoever basis.
a. Admission to the Ahoy complex is only possible when showing a valid admission ticket, or by another given authorisation by or on behalf of Ahoy.
b. Any admission tickets that have been bought cannot be exchanged or returned.
c. Ahoy can decide to conduct (preventative) frisking/body searches. The Ahoy security guards and the authorized persons appointed by the Ahoy management will be entitled to inspect by means of searches any coats, bags, suitcases, and all that which one carries, and by means of ‘superficial frisk’ under private law of clothing, pockets and any shoes, in order to seize impermissible goods and items, if deemed necessary by the employee or the appointed authorized persons.
d. Ahoy applies a minimum advice age of 16 years for independent visits to events (without supervision from an adult). Visitors under the age of 18 years have no access to night events, unless otherwise mentioned by the organizer.
e. Visitors will be obliged to provide proof of identity upon request.
f. It is not permitted to enter (parts of) halls or rooms, which do not form part of the event, convention, trade fair, or as the case may be which are not accessible for visitors.
g. In principle, visitors who leave Ahoy during an event are no longer given access.
a. Ahoy employees or authorized persons appointed by the Ahoy management will at any time be entitled to, without given reason, refuse admission or remove visitors from Ahoy, who do not comply with the company rules, or who in any other manner whatsoever causes nuisance or annoyance by their behaviour.
b. Any criminal or potential acts observed will be reported to the police immediately. The persons appointed by Ahoy management will be entitled in criminal cases to make an arrest and to transfer the person(s) concerned to the police.
a. Bringing the following items and goods inside Ahoy is prohibited:
• Food and beverages;
• Glass, cans/tins or plastic bottles (also not allowed if these are empty);
• Large and unhandy objects such as suitcases, backpacks and bags larger than A4 size and thicker than 10 cm (including wheels, handles and front and side pockets) other than as approved by Twitch;
• Dangerous items, including knives, glass and/or cans, weapons;
• Soft- and hard- drugs or alcohol;
• Poisonous, easily inflammable, or easily explosive materials, fireworks;
• In-line skates, scooters, bicycles, skates, skateboards, etc.;
• Animals/pets, with the exception of a guide (guide) dog;
• Banners, cardboard/paper boards with inscription (up to a maximum of A4 size is allowed), flags or flagpoles thicker than 2 cm and longer than 1.5 m;
• All other items that in the exclusive opinion of Ahoy and the persons appointed by the Ahoy management can result in danger to health, safety or public order.
b. The items/goods that have been seized will be stored at the owner’s risk until the end of the visit to Ahoy, unless the organizer of the event applies another policy, or if the items/goods are prohibited by law.
c. It is not permitted to block paths, (emergency) exits, stairs or fire-extinguishing equipment.
d. It is not permitted to offer goods and services for sale, such as admission tickets, drinks, food, and merchandise or to distribute leaflets, flyers, and other kinds of advertising in and on the Ahoy site and the immediate surroundings thereof, unless Twitch and Ahoy has provided permission in writing.
e. Advertising is exclusively reserved for Ahoy.
f. Rubbish, including that of consumed drinks and food, must be deposited in the waste bins intended for this purpose.
g. It is prohibited to cause damage to goods or injury to persons, or to behave in such a manner (objectionably) that such damage is pending. It is in particular prohibited to stand on chairs, to climb structures or the podium, to stage dive, to crowd surf, and to throw items, including liquids. It is furthermore prohibited to behave in such a manner (including, but not limited to, wearing specific clothes, such as (sports)club-affiliated and provocative or face-covering clothes, making specific statements), which in the exclusive opinion of the Ahoy management, can result in disruption of order.
In Ahoy one can be exposed to noise levels above 80 dBA. Wearing hearing protection falls under your own responsibility. The Ahoy management recommends using hearing protection to prevent hearing damage.
a. Making photo, video, audio and other recordings is only permitted if the organizer of the event has provided permission for this.
b. Visitors understand that their image may be processed in the entire Ahoy complex, such as registering (with camera) an event for commercial or security purposes. Upon entering Ahoy, the visitor is always informed of such processing.
a. The possession and use of and the trade in soft- and hard drugs is strictly prohibited.
b. Smoking, including E-smoking, is only permitted in the smoking areas indicated for this.
c. Visitors under the age of 18 years are not permitted to buy and/or consume alcohol in and on the Ahoy site.
d. Furthermore, visitors aged 18 years or older are not permitted to sell/provide alcohol to visitors under the age of 18 years.
e. It is prohibited to enter or be present in Ahoy when intoxicated.
f. Ahoy processes personal data including camera images of its visitors in accordance with the General Data Protection Regulation (GDPR).
g. Visitors are obliged to obey all legal provisions, emergency regulations and protocols regarding corona measures.
a. Ahoy uses 24-hour camera surveillance and will, certainly in the event of disturbances or accidents, make images/recordings available to third parties, including judicial authorities.
b. Visitors who are present in or on the Ahoy site must inform themselves of the escape routes, which must be used in the event of an emergency.
c. Ahoy will be entitled to evacuate the entire site if this is necessary.
Visitors to Ahoy are requested to take the surroundings into consideration:
a. Not to park “anywhere” but to use the parking facilities indicated for this purpose.
b. Not to urinate in public places but to use the sanitary facilities present.
c. To respect the property of the local residents and to not disturb their sleep.
d. Not to leave litter in and around Ahoy, but to deposit rubbish in the waste bins present for this purpose on and around the Ahoy site.
THE FOLLOWING EVENT ENTRANCE REQUIREMENTS ALSO APPLY TO ANY OFFICIAL TWITCHCON EVENT, INCLUDING AT THE AHOY
Devices may not be flown, tethered, or floated within or on the premises of Ahoy or any other official TwitchCon event venue or hotel. This prohibition includes the use of:
Always wear your badge in a visible manner. Security may ask you to show your badge, so please be prepared to do so. You’ll need your badge to attend any TwitchCon event, including all events at Ahoy or any other official TwitchCon event at another venue.
Badges are non-transferable and are tied to your Twitch account. Please do not give your badge to anyone (including your friends). If you lose your TwitchCon badge, please visit the Help Desk at Registration. Lost or stolen badges may incur a fee for replacement.
Backpacks are prohibited. Small bags are permitted but must have dimensions no larger than 30.48 x 30.48 x 15.24 cm. Please note that all attendees will be subject to security screening measures prior to entering TwitchCon, including bag searches. Small medical bags are allowed but must go through additional screening and be tagged.
Please leave backpacks, luggage, and large bags at your hotel or home. Backpacks purchased at the event are not eligible for re-entry (including Twitch-branded backpacks). There will be a bag storage facility on-site but space will be limited. We encourage all attendees to use a small, clear bag to expedite entry.
Affiliates and Partners only: IRL streaming backpacks are permitted and will also be subject to security screening measures. These backpacks will be tagged once they’ve cleared the screening checkpoint, and the tag must remain on the backpack at all times while inside the Ahoy.
No streaming areas:
The below are prohibited at any official TwitchCon official event, including at the AHOY:
No functional weapons are allowed at TwitchCon. Prop or costume weapons (“Cosplay Weapons”) that comply with the following requirements, as determined by security in its sole discretion, are permitted:
Certain streamers will be available to meet their community in Meet & Greet sessions. If you are attending TwitchCon Europe and want to meet your favorite streamer, you must make a request via the TwitchCon mobile app for no additional cost.
Note:
- TwitchCon Meet & Greet reservations are selected and distributed randomly based on requests.
- Single day ticket holders will only be allowed to request Meet & Greet sessions for the day they have purchased. Example: Saturday ticket holders will only be allowed to request a Saturday Meet & Greet session and will not be allowed to request a Sunday Meet & Greet session.
- Exhibitors, Press, and Twitch Staff are not eligible to make Meet & Greet reservations.
- Trading and/or gifting of Meet & Greet reservations is prohibited.
- All Meet & Greet sessions are subject to change. A Meet & Greet request or reservation does not guarantee you will meet your favourite streamer. If your Meet & Greet session has been rescheduled or cancelled, we will alert you via email.
- We are all excited to meet our favourite streamers, however, please be respectful and mindful of other attendees and streamers. Please refer to the Twitch Events Code of Conduct for more information on behaviour and possible consequences.
You can request a Meet & Greet with your favourite Streamers in the TwitchCon mobile app! The window to submit your requests will open 19 May 2025, 17:00 CET and will close on 26 May 2025, 17:00 CET.
Requesting a Meet & Greet is quick and simple.
1. Download the TwitchCon Mobile App in your App Store.
2. Open the hamburger menu and select Meet & Greet.
3. Scroll through the schedule and enter your requests for a Meet & Greet with the streamer of your choice. Rank each streamer as a Top, Second, or Third choice of preference. There is no limit to the number of requests you make.
4. You are able to view all of your requests by clicking the “Requests” button in the top right corner of the screen.
5. Starting 19 May 17:00 CET you are able to request, delete and edit as many Meet & Greet sessions as you like.
6. Requesting, deleting and editing your Meet & Greet requests will close on 26 May 2025 at 17:00 CET.
7. Meet & Greet reservation confirmations will be sent via the email associated with your ticket no later than 28 May 2025.
Note:
- Requesting a Meet & Greet does not guarantee you will be able to attend a session. Only confirmed reservations will be allowed in the Meet & Greet area of TwitchCon Europe and only on the date and time of the confirmed reservation.
- We encourage you to request as many Meet & Greet sessions as you’d like. The amount of Meet & Greet requests you submit does not affect your chances of attending a Meet & Greet.
- All Meet & Greet confirmations are selected at random.
Yes, all Meet & Greet confirmed reservations are allowed to bring a plus one with them. All guests must have their own TwitchCon ticket for the day of the session to gain access to the Meet & Greet and they must be with you upon arrival at the Meet & Greet area. There will be no re-entry access for the Meet & Greet area.
Note: Persons providing health care assistance will not count as your plus one and will be allowed to stand in queue with you while you wait.